| customer comments |
A copy of a letter received from Miss S Taylor 05/09/07 |
Dear Arthur and Team I would like to take the opportunity to say a huge thank you to everybody. Since I began diving back in 2006 I have had nothing but pleasant and helpful ideas and suggests off you all, in times of concerns or uncertainties over certain pieces of diving equipment. I would like to mention the after sales service is better than I have experienced anywhere before. I feel privileged when shopping at SDS and knowing that my equipment is reliable and safe whilst underwater is a huge relief, as I know that it is checked regularly and serviced by professionals within the shop. I find the staff most cheerful, professional and greet me with smiles on their faces and have always got a moment or two to ask me how my diving is going, what trips I have got planned etc when I walk into the shop. I also extend my appreciation to Adam who helped me all the way to finally purchase a 10-litre twin set of my own a few weeks ago. I would like to personally say thanks to him for setting it all up for me and that it is lovely to dive with and will be well looked after. I would also like to remark on how quick my e-mails have been responded to. As it is about 30 mile trip for me to visit the store, I find the e-mail method of communication is the best way of contacting you for advice- all the e-mails I have sent have been replied in one or two working days which is fantastic and I hope you keep this up. Thank you once again for looking after me from the beginning and hope to visit the shop very soon. I will be certainly recommending you to future divers who ask me where they can get good equipment and helpful advice. Miss Stephanie R Taylor |
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10/09/07
All Dive Stores are opinionated, SDS no more, or less than others and the arrangement tends to be: the Shop being the Expert and the Customer being the Punter in need of enlightenment- this appears to hold-good throughout the Dive Industry…the difference here, is that you really do know what you are talking about!
I called-in on Saturday, with a Set of Regs and needed some help, I had even considered having to buy a new Octopus? Ian whisked them away and within minutes SDS solved the problems: a new Flywheel was fitted to the Primary Reg. solving a problem-with the Apeks Unit, that it had never screwed into the Tank correctly-the Notts./ Derby Shop where it had been purchased insisted that there was ‘no problem’. The Output pressure in the Primary and the Internal Settings in the Octo. were then “sorted” so preventing the Free Flow problem, which occurred when the Reg. was put within an inch-or-so of water! Despite having been Serviced at another Nottm. Dive Shop!! Arthur, then really did-the-bizzo by applying some ‘Oxygen-safe’ Grease on the DIN thread to “make sure they really will go on easy” and, guess what, they do!!
So with the savings on this Job (the whole procedure costing £12.70) I had the spare funds to buy a new Suunto Vyper 2…result!!!
Once again, thanks for your help-I am converted and will call again…you can even tell me your opinions on the latest Foot and Mouth Crisis etc….I can’t promise to listen…but I’ve gotta admit, you do know your stuff on Diving!!
Kind regards
Ian Johnson
Punter/Diver
31/08/07
I would just like to say thank you for your help and speedy return of my
dive computer.
Your service was excellent.
Lorraine
15/08/07
Hi
I'd just like to say how impressed I am by your service. I will certainly buy
from you again and will recommend you to by friends
Thanks very much,
Ian
17/07/07
Just wanted to say thanks for the excellent service (both in sales and the speedy
delivery).
Ordered goods late yesterday afternoon and it’s just arrived at my desk.
Thanks
Kevin
Dear Ian and Everyone at SDS, I would like to thank you very much for your support of my forthcoming Marine Conservation Project in Fiji. I would also like to thank you for your great help and advice when I was buying my kit last weekend. Hope you all have a very Merry Christmas and a Happy New Year Best Wishes Sarah Foley
17/06/08
Hi Margaret,
today I received the clip and bar for my broken Tusa Platina mask, please let me take this oportunity to thank you for your quick response to my problem, but above all I admire your approach to it by not capitalising on my problem by offering to sell me a new mask, what I originally thought was required anyway, but by helping me sort my own mask at no cost to myself at all. I will keep my side of the bargain by pointing out to club members that the after sales service that I received from SDS Watersports was second to none.
Thank You Very Much
Eddie Cocozza
01/07/08
would just like to say a big thank you to Dan for sorting out the repairs to my wife’s DUI dry suit so quickly and so well. He managed to get it turned around in double quick time so that she could use it for our last weekend’s dive trip to Pembrokeshire.
Great repairs, great backup & service. We will be back to you next time one of our suits needs any attention.
Many thanks,
Peter Wadsworth
St. Ives
CAMBS
BSAC 0833 club
03/07/08
Margret,
Just a quick note to let you know the new suit turned up yesterday as promised via royal mail. I would like to thank you and your team for putting up with all my moaning and especially yourself for being completely professional about the situation.
I would recommend your service to anyone.
Thanks again
Robert Fry
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