Customer Comments and feedback
Here we have a short list of genuine comments and statements from some of our customers at Scuba Diving Superstore.
As you will see SDS have established a great reputation over the years as the UK’s number 1 dive store of choice - as voted for by the general public.
We are always interested in what you have to say and welcome any comments you may have.
From Steve Tilbury...
Package received today in first class condition, thanks for the very
prompt service. First dive on Sunday, will be interested to see just how
well it performs!
Adam did a great job selling me the whites fusion yesterday. he's a credit to your company, very knowledgable and enthusiastic, please pass on my thanks, Cheers
From Clare Doyle...
A big thank you for the outstanding service I recieved from yourself and
the team at SDS. I was given great personalised advice right from my first
Everyone was happy to share their wealth of knowledge
and experience and nothing was too much trouble, with you pulling out all
the stops to get me what I wanted within 48hrs! Everyone remaining helpful
and freindly even though I'm sure you kept the shop open late! All this
and a far better price than I could find anywhere else.
Many thanks to you all once again..I'll be back!
From Adam Young...
Dear Arthur & Adam,
This is just a brief note to say many thanks for the great service you gave us and for 'pulling out the stops' to get the XS Scubapro BCD sent through to us before our holiday ended, and we had to leave the UK.
I look forward to doing business with you again in the future.
I just wanted to thank you so much for sending all my gear so quickly and for making it up/testing it etc.I would like to thank you and your staff for the recent service we had.
We recently had a couple of twinsets and a single cylinder tested. It may seem a simple one, however, there was a bit of messing about on the phone arranging it all (all on my behalf), the whole process of booking them in and getting receipts was painless and professional.
The cylinders were professionally serviced with professional paperwork provided. The cost was fair and all in all it was an excellent service. In my experience this level of service is 'far and between' in the dive industry at the moment. So much that I felt compelled to write this email.
We haven't been to SDS in a couple of years due to the distance. It's fair to say that you will be seeing much more of us, our club and hopefully anyone else we recommend you too. Thanks for the experience and I will certainly be telling everyone of the service I received and the value of SDS on the dive boats this season.
Just a note to thank you for taking the time in guiding me towards the correct camera and housing that I recently purchased off you.
Your personal knowledge of the system coupled with an understanding of what I wanted/required made the purchase a lot easier than I anticipated.
Having now used the system I can tell you that I am delighted with the results. Once again, many thanks for your advice and understanding.
BC arrived this afternoon - perfect timing.
Excellent service for which many thanks.
Just wanted to say thank you for such excellent service. Will definitely recommend you to my diving buddies.
From Rob M...
Mask in Saturday 28th January 2012 for prescription lens to be fitted,
message received on Thursday 2nd February stated mask ready
picked up mask on Monday 5th February
lens/eyesight perfect, can now see if shadow is partner or predator!!!!
Fabulous 1st class service from friendly, helpful staff, will recommend to all.
I received the suit and mask today. Both are great, I'm really happy! I just wanted to commend SDS Watersports on your 1st class customer service.
I first placed an order with you because you offered the products I wanted much cheaper than I could find anywhere else. Not only that, I had questions about my order beforehand - you were totally professional both on the phone and via email and went out of your way to see if it was possible to fulfill my order, when it came to returning the wetsuit to swap for a different size you were brilliant, no problems and super quick, even hurrying up the out of stock mask to get it to me on time before I go away.
People are quick enough to shout when something goes wrong but often forget if they receive great service so this is my THANK YOU to you. Keep it up, I'll certainly be recommending you guys to my dive buddies.
All the best
View More Customer Comments & Feedback