Customer Comments

Good morning,
The two shorty wetsuits I ordered yesterday have arrived at 9 this morning, that's impressive!
I just wanted to thank you for the exceptionally quick and helpful service. The chap I spoke to yesterday was particularly helpful and was more than happy to sort out my sizing problems. He said at the time he would dispatch the order yesterday and it would be delivered before 4 this afternoon, I have heard this from other companies and was a little skeptical but true to his word the order arrived in 22 hours. That's impressive.
The wetsuits and hose are excellent and a very good price, we are both delighted with both the product and the quality of service.
Very many thanks for all your help and as and when we need other scuba equipment you will be my first call.
Best regards
Steve Austin

Hi,

I am just writing to say thank you for your impressive service and you are a credit to retail!  Excellent service both by email and over the phone, and the goods arrived when promised.  I will be using you again in future and have already sung your praises on the few forums I am on. 

Keep up the great work.

Now I have a long wait until the weekend when I can try out my new BCD

Stu

A wee word of thanks in appreciation of your continued excellant service guys, quality such as yours is rare these days.

Regards

Angus - Arran

Good Morning Mick,

Just wanted to drop you a line to say 'Thank you'. I received the two bulbs this morning - yes Friday morning. The parcel arrived intact and I am very happy with the excellent service I have received.
Many Thanks again,
have a great day,
Jackie

Hi,
Just a quick note to say items arrived and I'm very pleased with them. Thanks for such a quick dispatch.
Regards
John

Hi Arthur,

I would just like to say thank you for my recent purchase of the 2nd hand Buddy Commado TD jacket. As you said it is in excellent condition! Lets see how it performs at Stoney this weekend!

I'm very impressed and will definately be recommending your services to others.

Many thanks for your help.

Kindest regards

Nick Elson.

Arthur
I would like to take this opportunity to thank you and your staff again for a first class and service with regard to the possible defect with Miflex hoses and compatibility with certain regs.
I hope the knowledge gained will be used by manufacturers

I also would like to thank you for the discounts given on kit bought, again SDS prove to be the best dive shop around, service and price are always better than others both locally and nationally.

M Walsh

Good morning Ian

Got the watch this morning, my husband will be a happy man on his birthday !!!!
Many thanks for your excellent customer service, it makes a refreshing change
Ann

Dear Arthur and who else may have been involved.

RE: Atomic Aquatic Mask.

Just a short note to express my thanks to a refreshing positive, quick, brilliant service in supplying my replacement mask. I appreciate a small element of luck was involved, in the Typhoon rep actually being there when my mask arrived, nevertherless I was very pleasantly suprided to receive the replacement the very next day.

This is such a rarity in this day and age!

I still have 3 members of my family yet to learn to Scuba dive, you can rest assured all their equipment needs I will source from SDS, from now on.

Once again, thank you

Yours sincerely

B C Fletcher

Margret, Just a quick note to let you know the new suit turned up yesterday as promised via royal mail. I would like to thank you and your team for putting up with all my moaning and especially yourself for being completely professional about the situation. I would recommend your service to anyone. Thanks again Robert Fry

would just like to say a big thank you to Dan for sorting out the repairs to my wife’s DUI dry suit so quickly and so well. He managed to get it turned around in double quick time so that she could use it for our last weekend’s dive trip to Pembrokeshire. Great repairs, great backup & service. We will be back to you next time one of our suits needs any attention. Many thanks, Peter Wadsworth St. Ives CAMBS BSAC 0833 club

Hi Margaret, today I received the clip and bar for my broken Tusa Platina mask, please let me take this oportunity to thank you for your quick response to my problem, but above all I admire your approach to it by not capitalising on my problem by offering to sell me a new mask, what I originally thought was required anyway, but by helping me sort my own mask at no cost to myself at all. I will keep my side of the bargain by pointing out to club members that the after sales service that I received from SDS Watersports was second to none. Thank You Very Much Eddie Cocozza

All Dive Stores are opinionated, SDS no more, or less than others and the arrangement tends to be: the Shop being the Expert and the Customer being the Punter in need of enlightenment- this appears to hold-good throughout the Dive Industry…the difference here, is that you really do know what you are talking about!

I called-in on Saturday, with a Set of Regs and needed some help, I had even considered having to buy a new Octopus? Ian whisked them away and within minutes SDS solved the problems: a new Flywheel was fitted to the Primary Reg. solving a problem-with the Apeks Unit, that it had never screwed into the Tank correctly-the Notts./ Derby Shop where it had been purchased insisted that there was ‘no problem’. The Output pressure in the Primary and the Internal Settings in the Octo. were then “sorted” so preventing the Free Flow problem, which occurred when the Reg. was put within an inch-or-so of water! Despite having been Serviced at another Nottm. Dive Shop!! Arthur, then really did-the-bizzo by applying some ‘Oxygen-safe’ Grease on the DIN thread to “make sure they really will go on easy” and, guess what, they do!!

So with the savings on this Job (the whole procedure costing £12.70) I had the spare funds to buy a new Suunto Vyper 2…result!!!

Once again, thanks for your help-I am converted and will call again…you can even tell me your opinions on the latest Foot and Mouth Crisis etc….I can’t promise to listen…but I’ve gotta admit, you do know your stuff on Diving!!

Kind regards

Ian Johnson

Punter/Diver

Dear Arthur and Team

I would like to take the opportunity to say a huge thank you to everybody.

Since I began diving back in 2006 I have had nothing but pleasant and helpful ideas and suggests off you all, in times of concerns or uncertainties over certain pieces of diving equipment. I would like to mention the after sales service is better than I have experienced anywhere before.

I feel privileged when shopping at SDS and knowing that my equipment is reliable and safe whilst underwater is a huge relief, as I know that it is checked regularly and serviced by professionals within the shop.

I find the staff most cheerful, professional and greet me with smiles on their faces and have always got a moment or two to ask me how my diving is going, what trips I have got planned etc when I walk into the shop.

I also extend my appreciation to Adam who helped me all the way to finally purchase a 10-litre twin set of my own a few weeks ago. I would like to personally say thanks to him for setting it all up for me and that it is lovely to dive with and will be well looked after.

I would also like to remark on how quick my e-mails have been responded to. As it is about 30 mile trip for me to visit the store, I find the e-mail method of communication is the best way of contacting you for advice- all the e-mails I have sent have been replied in one or two working days which is fantastic and I hope you keep this up.

Thank you once again for looking after me from the beginning and hope to visit the shop very soon. I will be certainly recommending you to future divers who ask me where they can get good equipment and helpful advice.

Miss Stephanie R Taylor

I would just like to say thank you for your help and speedy return of my
dive computer.
Your service was excellent.
Lorraine

Hi
I'd just like to say how impressed I am by your service. I will certainly buy from you again and will recommend you to by friends
Thanks very much,
Ian

Just wanted to say thanks for the excellent service (both in sales and the speedy delivery).

Ordered goods late yesterday afternoon and it’s just arrived at my desk.

Thanks

Kevin

Dear Ian and Everyone at SDS, I would like to thank you very much for your support of my forthcoming Marine Conservation Project in Fiji. I would also like to thank you for your great help and advice when I was buying my kit last weekend. Hope you all have a very Merry Christmas and a Happy New Year Best Wishes Sarah Foley

SDS Watersports Ltd trading as the Scuba Diving Superstore. Registered in England 2432915. SDS Watersports Ltd, 66-70 Station Road, Halfway, Sheffield, S20 3GW.